General Guidelines and Information
- The renter accepts that the vehicle of choice has been delivered or collected by them in good working condition. The renter also understands and acknowledges that the vehicle is to be returned to ExoticDrivedxb in the same condition once the period of rental is over (including all accessories).
- Exoticdrivedxb reserves the right to recall a vehicle at any time – if the renter has violated any of the company’s terms and conditions.
- Exoticdrivedxb shall not be held accountable for any loss of goods.
- Exoticdrivedxb reserves the right to make modifications to its terms and conditions without prior notice to any parties’ Geographical Limits.
- Vehicles taken on rental from Exoticdrivedxb may only be driven within the geographical boundaries of the United Arab Emirates.
- The vehicle is to be returned after the rental period with the same fuel level as when it was hired. Fuel charges may apply if the fuel level is significantly lower.
- It is the renter’s duty to ensure tires are kept properly inflated at all times.
- It is the renter’s duty to ensure the vehicle and its instruments are not damaged or tampered with.
- It is the renter’s duty to ensure a good standard of cleanliness is kept within the vehicle.
- The renter will be held accountable for any and all repair costs incurred during their rental period.
- The renter is not allowed to use a third-party repair service – this may result in a penalty for the renter.
- In the case of any damage or accident – the renter is to call the Police (999) and Exoticdrivedxb +971566 373444
- The renter must obtain a police report for any damage caused by accident during their rental period.
- Rental charges are on a 24-hour basis
- A grace period of 2 hours is accepted on the return date • Any delay of more than 2 hours will result in excess charges of a complete day.
- Latest check-in time: 18:00/6.00 PM • No check-in on Fridays and Public Holidays.
- For pick-up service on the return date (in Dubai), the renter must inform Exoticdrivedxb at least 4 hours prior to the pick-up time.
- For pick-up service on the return date (in all other Emirates), the renter must inform Exoticdrivedxb at least 24 hours prior to pick-up time.
Payments & Other Charges
Security Deposit
Salik
Fines
Service/ Maintenance
Additional Driver
Insurance
Security Deposit
- A security deposit of AED 5000 will be kept by ExoticDriveDXB prior to the renter receiving the vehicle.
- Security deposit rates may vary depending on the category of vehicle chosen for rental.
- The deposit will be held for 30 calendar days after the check-in date to accommodate for fines or Salik charges incurred by the renter.
Salik
- AED 5 per Salik crossing will be charged.
- Rates of Salik crossing are subject to change without prior warning.
- 5% tax rate will be applicable on Exoticdrivedxb service charge.
Fines
- All fines incurred during the rental period will be the responsibility of the renter.
- The renter will be charged an AED 20 acknowledgment fee plus 10% service charge.
- Fines of less than AED 200 will be charged a minimum of AED 20 service charge.
- 5% VAT charges will be applicable to the service charge.
Service/ Maintenance
- All rental fees include periodical servicing fees • First servicing fee covered is 1000 km.
- After the first servicing, servicing will be required every 10,000KM.
- The renter must notify Exoticdrivedxb at least 2 days before the next servicing.
- In the case of a vehicle breakdown, Exoticdrivedxb will provide a replacement car as soon as possible.
- Vehicles that were not serviced at the allocated times and have experienced damage will be the responsibility of the renter. The renter will be charged with all repair costs. The rental period will be extended to cover the time taken to repair the damages.
- The renter shall not allow any third party to repair the rented vehicle without written consent from Exoticdrivedxb.
- The renter is liable to repair any and all tire punctures.
- Damages to the tires due to puncture will be inspected upon by the inspection team and the renter may be charged.
- All vehicles should be serviced as per the service tag found on the windscreen of the car.
- The renter is to inform Exoticdrivedxb of any mechanical damage or failure – the renter will be responsible for any damage caused due to late reporting.
- The rental office will communicate the method of which to go about servicing the vehicle – this is also applicable to small issues such as a flat tire.
- The renter will be liable for full costs of repair if the vehicle was damaged due to being operated with a flat tire • Service or break-down related issues can be dealt with by calling +971 566 373444
Additional Driver
- Renter will be charged AED 100 for each additional driver.
Insurance
- Any vehicle rented from Exoticdrivedxb is only insured for driving on paved roads within the UAE.
- If the renter has not purchased a super CDW and the vehicle is in a total loss, the renter is liable to pay an additional charge of 20% of the purchase price of the vehicle if it is less than 12 months old OR 15% of the purchase price of the vehicle if it is more than 12 months old.
- In case of any damage to the vehicle, a police report must be obtained by the renter otherwise the renter will be held accountable for all damage repair costs.
- Windshields, Tires, Wheels, Tools and Wheel cap damage is not included in the insurance.
Legal Issues
- All renters must be, at a minimum, 22 years of age.
- 80% insurance is covered for renters between the ages 22 and 25.
- The renter will be liable to pay Exoticdrivedxb the impounding charges plus loss of rental charges in the case of the vehicle being impounded by authorities Parking.
- The renter is to make sure that the vehicle rented is always parked in a safe, secure location and that all doors are kept locked.
- Renter will be responsible for any damage caused to the vehicle • Renter will be responsible for the loss of any keys.
- The minimum charge for a lost key will be AED 1500 • Charges for lost keys may vary depending on the category of vehicle that is rented.
- Any parking fines incurred by the renter will be charged to the renter plus will be subject to an administration fee.
Other General Terms & Conditions
- If the renter is a tourist and holds a driving license from a UAE approved country, the renter must sign a contract that states: As soon as the renter obtains residency in the UAE, they must change their license to a United Arab Emirates driving license, the renter also agrees that it will be illegal to drive in the UAE with a driving license from abroad once residency is obtained.
- Any accident or damage to the vehicle rented that occurs due to the driver being under the influence of alcohol or any narcotic drug will result in full liability being given to the renter.
- The renter is to ensure that only drivers that have entered their name into the contract are allowed to drive the vehicle.
- The renter is not permitted to tint the windows of the vehicle or to add any stickers of their own to the vehicle. A fine of AED 500 will be imposed for such violations by Exoticdrivedxb and the renter will be fully liable for penalties imposed by the government.
- All disputes and conflicts regarding billing and accounts are handled by info@exoticdrivedxb.com
- All disputes and conflicts regarding maintenance and services are handled by info@exoticdrivedxb.com
- No cash is refundable.